Centricity Assessments

​CustomerWise suggests that an organisation needs two perspectives on its customer centricity:

1. The view from inside the organisation (assessing what you do) and we utilise MarketCulture’s Market Responsiveness IndexTM (MRITM).
2. The view from outside the organisation (assessing the outcomes) and we utilise Deep Insight’s Customer Relationship Quality (CRQTM) assessment tool that includes Net Promoter Score (NPS).