CustomerWise, uses Deep Insight’s leading customer assessment toolset to help you understand the REAL drivers of customer loyalty in your business. The customer assessments are conducted electronically – in any language and to any country in the world – and will provide you with an early-warning system that identifies potential account defections BEFORE they happen.
The toolset consists of:
Customer Relationship Quality (CRQTM) assessment which is an ‘enterprise’ service for large B2B organisations. It combines the internationally-recognised Net Promoter Score (NPS) benchmark with Deep-Insight’s proven CRQ methodology.
CRQ Healthcheck assessment service specifically designed for mid-sized B2B companies.
Partner Relationship Quality (PRQTM) assesses primary relationships for companies that sell through a channel partner or distributor.
Broker Relationship Quality (BRQTM) assessment designed to help executives in the insurance and finance industries understand how their brokers view them.
These assessment tools enable management to identify:
Revenue streams that are likely to be lost and actions that should be taken to prevent that loss
- Customers’ likely future behaviours and purchasing intentions
- The future performance of the best and worst customer relationships
- Operational issues that are affecting customer relationships
- The performance of account managers and teams in terms of building and maintaining relationship quality